Cancellation Policy

The Facility reserves the space for each reservation based on the requested date, time, number of guests, and other reservation details.

If you wish to cancel or change your reservation, please review the following Cancellation Policy.

1. 1. General Provisions

   1. If you wish to cancel or change your reservation, please contact the Facility by telephone or email.
   2. The date on which a cancellation is considered received shall be the date on which the Facility confirms receipt of the cancellation notice.
   3. If a cancellation fee applies, the applicable cancellation fee must be paid.
   4. Cancellation fees and other charges shall be established and collected within the limits permitted under applicable laws and regulations.
   5. If a change to the reservation results in a reduction of the usage fee, a cancellation fee may be charged on the amount reduced.

2. 2. Cancellation of Accommodation Reservations

   The following cancellation fees apply to accommodation reservations.

   Time of Cancellation	Cancellation Fee
   8 or more days before check-in	Free
   7 to 3 days before check-in	30% of the accommodation fee
   2 days to 1 day before check-in	80% of the accommodation fee
   On the day of check-in	100% of the accommodation fee
   No-show without notice	100% of the accommodation fee

   ※ The applicable cancellation period is calculated based on the scheduled check-in date and time.

   No-Show Without Notice

   If a guest does not arrive for their scheduled stay and does not contact the Facility in advance, the reservation will be treated as a no-show without notice, and the applicable cancellation fee will be charged.

3. 3. Cancellation of Hourly Rental Reservations

   The following cancellation fees apply to hourly rental reservations.

   Time of Cancellation	Cancellation Fee
   3 or more days before the scheduled start time	Free
   2 days to 1 day before the scheduled start time	50% of the usage fee
   On the scheduled day of use	100% of the usage fee
   No-show without notice	100% of the usage fee

   ※ The applicable cancellation period is calculated based on the scheduled start date and time of the reservation.

4. 4. Changes to Reservations

   1. If you wish to change the date, time, number of users, usage period, or any other reservation details, please contact the Facility in advance.
   2. Depending on the nature of the change, an additional fee or cancellation fee may apply.
   3. If the usage period is shortened, a cancellation fee may be charged for the portion of the reserved time that has been cancelled.
   4. Requests to extend the usage period will be accommodated subject to availability.
   5. We may not be able to accommodate requests for changes made shortly before the scheduled date or time of use.

5. 5. Changes in the Number of Users

   1. A reduction in the number of users will be treated as a change to the reservation.
   2. If a reduction in the number of users results in a reduction of the usage fee, a cancellation fee may be charged in accordance with this Cancellation Policy.
   3. Requests to increase the number of users will be accommodated only within the maximum capacity of the Facility and subject to availability.

6. 6. Cancellation by the Facility

   The Facility may be unable to provide accommodation or rental services due to circumstances such as:

   ・Natural disasters, fire, earthquakes, power outages, or other events beyond the Facility’s reasonable control
   ・Equipment failure or other circumstances that make safe use of the Facility difficult or impossible
   ・Instructions, requests, or orders from governmental or administrative authorities, or other unavoidable circumstances
   ・Other circumstances for which the Facility is not responsible

   In such cases, the Facility will, depending on the circumstances, offer a reservation change, refund of the usage fee, or other appropriate response.

   If the Facility is unable to provide the reserved service due to circumstances attributable to the Facility, the matter will be handled in accordance with applicable laws and regulations and the terms of the individual contract.

   Please note that if accommodation cannot be provided and the guest chooses or is required to stay at another accommodation facility, the Facility will not be responsible for the cost of the alternative hotel or any other additional expenses incurred by the guest, except where the Facility is legally liable for such costs.

7. 7. Cancellations Due to Weather, Transportation, or Other Circumstances

   If a guest is unable to arrive due to bad weather, delays or cancellations of public transportation, road conditions, or other circumstances attributable to the guest, the standard Cancellation Policy will generally apply.

   However, in cases involving a major natural disaster, complete suspension of public transportation, or other circumstances in which normal use of the Facility is considered difficult or impossible, the Facility may consider the matter on a case-by-case basis.

8. 8. Unauthorized Cancellations / No-Shows

   If a guest fails to arrive by the scheduled reservation time without contacting the Facility in advance and does not use the Facility, the reservation will be treated as a no-show without notice.

   In the event of a no-show without notice, the applicable cancellation fee will be charged, and the Facility may refuse future reservations from the guest.

9. 9. Payment of Cancellation Fees

   1. If a cancellation fee applies, the guest must pay the fee using the payment method designated by the Facility.
   2. If the cancellation fee is not paid by the specified deadline, the Facility may refuse future use of the Facility.
   3. Any claims or collection of cancellation fees shall be handled in accordance with applicable laws and regulations.

10. 10. Cases Where Cancellation Fees May Be Waived

    The Facility may, at its discretion, waive all or part of a cancellation fee when it considers it reasonable to do so, including in the following circumstances:

    ・The Facility becomes unavailable due to circumstances attributable to the Facility
    ・Use of the Facility becomes difficult or impossible due to a major disaster or other exceptional circumstances
    ・The Facility determines that there are other unavoidable circumstances warranting a waiver

11. 11. Other Provisions

    1. Any matters not specifically addressed in this Cancellation Policy shall be determined individually by the Facility.
    2. Cancellation fees and other charges shall be handled in accordance with applicable laws and regulations.
    3. This Cancellation Policy may be amended when necessary.

Effective Date:

2026 / 9 / 24

Facility Name:

SHIBAINU HOUSE

Operator:

Mushroom Co., Ltd.

Address:

1F Takadanobaba Reihaimu, 3-7-5 Takada, Toshima-ku, Tokyo

Contact:

+81-3-6912-5576